Frequently Asked Questions

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If you purchase a motorola one 5G ace fromTELUS, TELUS authorized dealers, Koodo and Koodo authorized dealers, including retail stores and online, between November 18, 2021 and January 4, 2022, on a minimum two-year term you are eligible to receive a Lenovo Chromebook 300e. Outright Motorola one 5G purchases are not eligible, a minimum two year contract is required. This offer is available while supplies last. TELUS and Motorola reserves the right to remove or amend the offer at any time without notice.

The full terms and conditions can be found at https://registeryourpurchase.com

 You can redeem 1 (one) Lenovo Chromebook 300e for every one (1) motorola one 5G ace purchased from an eligible retailer within the program dates. 

To redeem your Lenovo Chromebook 300e, you must visit https://registeryourpurchase.com/ and complete the registration form before  February 3, 2022 at 11:59:59 PM ET. 

 You will need to fully complete the online form at https://registeryourpurchase.com/ with your First Name, Last Name, Delivery Address (P.O. Boxes are not eligible), City, Province, Postal Code, Email, Phone, Place of Purchase, Channel, Date of Purchase and the motorola one 5G ace device IMEI. You must select “Submit” to register your purchase. You will receive an email to the account provided to confirm we have received your claim. 

The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You may need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen.

 There are several ways to locate your IMEI.

1. On device, through the Dialer app
   1. In the Phone Dialer app, type *#06# - a screen with the IMEI and serial number will appear
2. On device through the Settings icon
   1. Select Settings>About phone>Select IMEI
3. The box.
   1. The retail box of your motorola one 5G ace will have a white sticker with several codes, including the IMEI

Once your claim has been validated, you will receive an email 6-8 weeks after purchase date updating you of your status change. If you have been approved, your Lenovo Chromebook 300e will be shipped out shortly. If your claim has not been approved, we will contact you to review your submission details and provide instructions on how to proceed. If required, you will have until February 3, 2022 at 11:59 PM Eastern Time to resubmit your claim.

Your new Lenovo Chromebook 300e will be shipped 8-10 weeks after you register your purchase at registeryourpurchase.com. Once your purchase has been validated you will receive an email with the shipping information including the tracking number.You will receive your Lenovo Chromebook 300e by March 4, 2022. 

 To update your information you can contact us through Motorola Customer Service 1-800-461-4575.

 To update your information you can contact us through Motorola Customer Service 1-800-461-4575.

 Your Lenovo Chromebook will ship out 8-10 weeks after you register. You will receive a confirmation email with the tracking information to check on delivery status. If you do not receive the package within 2 weeks of the shipment release, please contact the  Motorola Customer Service 1-800-461-4575.

 You can contact the Motorola Customer Service line 1-800-461-4575.

For warranty policies and service requests, you can visit https://pcsupport.lenovo.com/ca/en/warrantylookup?IPromoID=LEN302621#/ 

 You can contact Lenovo Canada support line at: 855-253-6686

 You can contact Motorola Customer Service 1-800-461-4575.